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Effective Date: August 1, 2025 Applies To: All global orders placed through aestheticsupply.store.
At Aesthetic Supplies, we want you to be completely satisfied with your purchase. This policy has been established to provide clear and fair procedures for returns and refunds, ensuring transparency and professional service.
1. 14-Day Return Window
You have the right to request a return within 14 calendar days from the date your order was delivered.
Eligibility Criteria:
Hygiene & Safety: For health protection and hygiene reasons, medical devices, skin boosters, and dermal fillers that have been opened, used, or unsealed after delivery are strictly not eligible for return.
The product must be unused and in the exact same condition that you received it.
The item must be in its original sealed packaging with all protective seals, tags, and labels intact.
Returns must be pre-authorized via email at info@aestheticsupply.store.
2. How to Initiate a Return
To start a return, please send an email to info@aestheticsupply.store including:
Order Number (e.g., #AS1234).
Reason for the return.
High-quality photos if the item arrived damaged or defective.
Our team will review your request within 24–48 hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific shipping instructions. Note: Items sent back to us without a prior RMA number will not be accepted.
3. Return Shipping Costs
Customer Responsibility: For “change of mind” returns on eligible products, the cost of return shipping is covered by the customer. We recommend using a tracked courier service.
Our Responsibility: If the item is defective, damaged upon arrival, or if we sent the incorrect product, Aesthetic Supplies will provide a prepaid return shipping label.
No Restocking Fees: We do not charge any additional fees to process your return.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, contains the wrong product, or is defective, please notify us immediately at info@aestheticsupply.store. We will expedite a free replacement or issue a full refund, depending on your preference. Please include photographic evidence to help us resolve the issue quickly.
5. Exchanges
We facilitate exchanges specifically for:
Items that arrived damaged or defective.
Incorrect products sent by error.
For exchange requests, please contact us at info@aestheticsupply.store.
6. Refund Process
Once your return is received and inspected at our designated logistics facility:
We will notify you via email regarding the approval or rejection of your refund based on the condition of the goods and intact seals.
Approved Refunds: The credit will be automatically applied to your original payment method.
Processing Time: It typically takes 5–7 business days for the refund to reflect in your account. Note: Original shipping charges (if any) are non-refundable unless the return is due to an error by Aesthetic Supplies.
7. Delayed or Missing Refunds
If you have not received your refund after 10 business days:
Re-check your bank account or credit card statement.
Contact your financial institution; processing times can vary.
If you have completed these steps and still have not received your refund, please reach out to us at info@aestheticsupply.store.
Company Information
Brand Name: Aesthetic Supplies
Operational Address: 120 Madeira Drive Northeast #220, Albuquerque, New Mexico 87108, United States
Email: info@aestheticsupply.store
Business Hours (Mountain Time): * Monday – Friday: 08:30 – 20:00
Saturday – Sunday: Closed